Frequently Asked Questions
Payment Issues
Once customers receive the quote and agree to the terms, we will send you a payment link through the “Stripe” payment platform. You can choose your payment method, such as Visa, MasterCard, American Express, JCB, UnionPay, etc. Alternatively, international bank transfers are accepted, but they may incur high cross-border transaction fees.
If payment is made through the “Stripe” payment platform, a 3.8% platform transaction fee will be incurred.
Itinerary Issues
Our service is provided with private guides, and customers can change the itinerary within a reasonable range at any time.
You can add days to your itinerary at any time, but we cannot guarantee the same guide’s availability if not informed in advance. You can also reduce the number of days during the itinerary, but as private guides and charter services are appointment-based, refunds are not possible. Hotel and ticket refund policies may vary based on official refund mechanisms. Please contact our customer service representative for details.
